Customer contact
Phone Booking & Support
For booking, rebooking, cancellations, or questions about prices, schedules, or anything else related to your ferry ticket.
Telephone: +46 (0)771-22 33 00
Email: bokningen@destinationgotland.se
Remember, it’s always 70 SEK cheaper to book your trip on destinationgotland.se!
Opening Hours
Monday-Thursday: 08:00-19:00
Friday-Sunday: 08:00-18:00
Phone Booking for Travel Packages, Accommodation & Activities
For booking, rebooking, or cancellations of travel packages, accommodation, or activities.
Telephone: +46 (0)771-22 33 50
Email: paketresor@gotlandpromotion.se
Opening Hours
Monday-Friday: 09:00-12:00, 13:00-16:30
Saturday-Sunday: Closed
Day before public holiday: 09:00-13:00
Public holiday: Closed
Group Travels
We offer reduced pricing when traveling with Destination Gotland in groups of 10 people or more.
Telephone: +46 (0)771-22 33 50
Email Group Travels: gruppresor@destinationgotland.se
Email Sports Travels: idrottsresor@destinationgotland.se
Opening Hours
Monday-Friday: 09:00-12:00, 13:00-16:30
Saturday-Sunday: Closed
Day before public holiday: 09:00-13:00
Public holiday: Closed
Travel Discount Cards
For ordering, administration, and questions regarding the Travel Discount Cards.
Telephone: +46 (0)771-22 33 00
Email: formanskort@destinationgotland.se
Lost and found
Items left behind on our ships and terminals are stored at the Visby harbor terminal for three months.
ID documents are sent to the Police, and payment/bank cards are destroyed after two weeks and returned to the issuing bank. Items can be collected from the Visby harbor terminal with valid ID or sent by cash on delivery (up to 2 kg).
Freight & Cargo
Reservation for freight and cargo vehicles.
Telephone: +46 (0)498-20 13 20
Opening hours: Mon–Fri 09:00–16:00, closed for lunch between 12:00 och 13:00*
Email: frakt@destinationgotland.se
* May differ during public holidays. Weekend: Closed.
Ferry terminals
Destination Gotland's ferry terminals in Visby, Nynäshamn and Oskarshamn.
Visby Ferry Terminal
Phone: +46 (0)498-20 13 00
Opening hours: Every day at the departure of the ferry*
Nynäshamns Ferry Terminal
Phone: +46 (0)8-520 686 00
Opening hours: Every day at the departure of the ferry*
Oskarshamn Ferry Terminal
Phone: +46 (0)491-76 14 00
Opening hours: Every day at the departure of the ferry*
* The phone opens 1 hour and 30 minutes before the departure time.
For questions regarding reservations, please contact Destination Gotland's phone booking service.
Claims & Feedback
Would you like to file a claim or share feedback on Destination Gotland’s services?
Your feedback could include suggestions for improvements. Your opinions are important to us, and we truly appreciate you taking the time to share your thoughts!
Refunds of ferry tickets
For refund of a ferry ticket, turn to the ferry terminal or contact our Economy Department via mail or email. Please note that we need your name, booking number, account number and the name of the bank to accomplish the refund.
Adress: Destination Gotland (Economy Department), P.O. Box 1234, SE-621 23 Visby
Email: aterbetalningar@destinationgotland.se
Head office
Telephone: +46 (0)498-20 18 00
Opening hours: Mon–Fri: 08:00–16:30, closed for lunch between 12:00 och 13:00*
Email: info@destinationgotland.se
Adress: Korsgatan 2, Box 1234, 621 23 Visby
Registration number: 556038-2342